1. PRIVACY POLICY

1.1 About Us

Kono Prints is a 3D-printing business selling finished 3D-printed products. We do not offer custom printing services. Some items are original designs, while others are manufactured from STLFLIX designs under a commercial license.

Contact:

Email: privacy@konoprints.com

Business Name: Kono Prints

1.2 Information We Collect

We collect the following information to operate our business:

Information you provide

  • Name, shipping address, billing address, phone number, email

  • Order details

  • Account information (if created)

  • Communications with us

Information collected automatically

  • IP address, browser/device info, usage data, cookies

Payment information

  • Processed securely through third-party payment providers

  • Full payment card details are not stored by Kono Prints

1.3 How We Use Your Information

We use information to:

  • Fulfill and ship orders

  • Provide customer support

  • Process payments and prevent fraud

  • Improve products and website performance

  • Send optional marketing emails (only with consent)

  • Comply with tax and legal obligations

1.4 Sharing of Information

We may share data with:

  • Payment processors

  • Shipping carriers

  • Website hosting and analytics providers

  • Legal authorities when required

  • Successors in a business transfer

We do not sell your personal information.

1.5 Intellectual Property & Licensing

Some products are made using STLFLIX designs under a commercial license.

Purchasing a physical item does not grant rights to:

  • The STL file

  • The digital design

  • Reproduction or redistribution rights

1.6 Cookies

We use cookies to enable site functionality, analytics, and (if applicable) marketing. You may disable cookies in your browser settings.

1.7 Data Retention

We retain information only as long as needed for business, tax, or legal purposes.

1.8 Your Rights

Depending on your location, you may have rights to:

  • Access your data

  • Correct or delete your data

  • Request portability

  • Object to certain processing

Contact us to exercise these rights.

1.9 Security

We use reasonable measures to protect personal information, but no system is 100% secure.

1.10 Children

We do not knowingly collect information from minors.

1.11 Updates to the Privacy Policy

We may update this policy at any time. The revised date will appear at the top.

2. TERMS OF SERVICE

2.1 Orders

  • Placing an order is an offer to purchase.

  • We may accept or decline any order.

  • If an item is unavailable, you will receive a refund or replacement.

2.2 Payment

  • Payments are securely processed by third-party gateways.

  • Orders ship only after successful payment.

2.3 Shipping

  • Shipping times vary by location and courier.

  • We are not responsible for courier delays or lost packages after dispatch.

  • Customers must provide accurate shipping information.

2.4 Product Information

We aim for accuracy, but variations may occur due to the nature of 3D printing (texture, colour, size differences).

2.5 Liability Limitations

Kono Prints is not liable for indirect or consequential damages. Liability is limited to the purchase price of the product.

2.6 Use of Products

Products must be used safely and as intended. Misuse voids any guarantees.

3. TERMS & CONDITIONS

3.1 Website Use

You agree not to:

  • Misuse the website

  • Interfere with its operation

  • Attempt hacking, scraping, or data extraction

  • Use Kono Prints content without permission

3.2 Pricing

  • Prices may change without notice

  • Shipping costs are calculated at checkout

3.3 Order Acceptance & Cancellation

We may cancel orders due to:

  • Payment failure

  • Incorrect details

  • Stock issues

  • Suspected fraud

If cancelled, a full refund will be issued.

3.4 Intellectual Property

All branding, images, and text on our platform belong to Kono Prints or licensors.

You may not:

  • Copy designs

  • Redistribute STL files

  • Reverse-engineer products

  • Sell replicas

3.5 User Accounts

Users are responsible for keeping login info secure.

3.6 Third-Party Services

Third-party services (payment processors, couriers, analytics) have their own policies.

3.7 Legal Compliance

You agree to comply with all laws when using our site.

3.8 Updates

We may update our Terms & Conditions at any time. Continued use means acceptance.

4. REFUND POLICY

4.1 Return Eligibility

We accept returns only if:

  • The item is defective, OR

  • The item arrives damaged

Change-of-mind returns are not accepted.

4.2 Reporting an Issue

You must contact us within 7 days of delivery with photos and a description of the issue.

4.3 Refund Process

Refunds are issued to the original payment method once we receive and inspect the returned item.

4.4 Shipping Costs

  • Return shipping is paid by the customer unless we specify otherwise.

  • Shipping fees are non-refundable unless the product was defective.

4.5 Contact

Email: privacy@konoprints.com

5. GOVERNING LAW

All policies are governed by the laws of the country or state where Kono Prints operates. Any disputes must be handled through the appropriate local legal system.

6. CONTACT INFORMATION

For any questions regarding these policies:

Email: privacy@konoprints.com

Business Name: Kono Prints